ORDERING POLICIES
Party Trays, Catering, Baskets, Cakes and Bread
Payment Methods | |
Pay for your online order using one of the following methods: Visa, Mastercard, Interac Debit. We do not accept any other credit cards or forms of payment online. |
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Order Deadlines | |
Weekday Pick-Ups: |
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Weekend Pick-Ups: | Must be placed by 12:00 pm on Thursday. |
Days we Cannot Fulfill Orders: |
During holiday seasons, we cannot fulfill orders on the following days:
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Cancellations |
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Order cancellations are required 48 hours prior to the pickup time or, the order will be charged in full. | |
Order Pick-Ups | |
Locations: |
All orders must be picked up at the store you selected during your online order process. Party Trays and Gift Baskets can be picked up at the Deli and Cakes at our Bakery/Cafe. Edmonton:
Calgary:
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Custom Orders: |
Custom orders cannot be made online, and must be picked up at our Edmonton Southside or Calgary Willow Park locations. If you are bringing your board or dish for a Build Your own Board, we are not responsible for breakages. |
Pricing and Product | |
Prices listed do not include GST and are subject to change without notice. Due to seasonality and market availability, some products may differ from those shown in the website. | |
Custom Orders | |
Custom Orders/Bring Your Own Board cannot be placed online. Part of helping you set the stage for your perfect event is hearing all about your party. Email or call us and we'll help you plan custom trays, boards or cakes. Or, come meet one of our expert staff in person at our Edmonton Southside or Calgary Willow Park locations. Custom orders must be ordered and picked up at either of these two locations. Book an in-person consultation with our bakery or catering staff. Some conditions may apply. Contact us: Edmonton Phone: 780-989-4869 Email: cateringyeg@italiancentre.ca
Calgary Phone: 403-238-4869 Email: cateringyyc@italiancentre.ca Custom orders can be held by credit card or pre-payment.
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Food Allergies or Intolerances | |
Please list any food allergies or intolerances in the "Comments" box provided at checkout and if applicable, one of our staff will contact you to review your order. Based on product availability, we cannot guarantee that we will be able to accommodate every request, but we will do the best we can to provide suitable substitutions. On our online menu, we inform you of items that contain nuts because we know that many children's institutions, such as schools, do not allow nuts. In our Bakery, Deli and Catering departments, we produce products that may contain tree nuts, soy, milk, eggs, seafood, peanuts, mustard, sesame, sulphates and wheat. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with such allergies or intolerances. |